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Guarantee Policy

Here at Colour Connect Beauty, we guarantee our merchandise.  We have a 30-day money back guarantee. If your item or items arrive broken or damaged, follow these directions:  1) Contact us by email immediately at, 2) photograph the package as it arrived.  Take as many pictures as you need to help us approve and process it as soon as we can. 3) fill out the 'return & exchange' form and email it along with the photos for our approval. It may take a few days for approval.4) once approved, ship the item or items to us at:

Colour Connect Beauty
8581 Santa Monica Blvd, # 444
West Hollywood, California 90069

Our policy requires that the customer pay the return postage. Then return the item with the form to the address above and once it has been delivered and approved you will get a full refund credited to your account.  Please note, we will always give the customer the benefit of the doubt. We do have the right to refuse a refund or exchange if for some reason there is cause to. 

You are our priority and we look forward to helping you again!

My best,

Colour Connect Beauty